Terms & Conditions

How do you deliver?
Deliveries are made Monday to Fridays by a courier service of our choice. A signature upon arrival is required. If no one is present at the time of delivery  the option of re-delivery is available.

International orders?
Unfortunately we don’t accept international online orders via our website at this time.

What do you do when it’s hot?
We offer Hot Weather Protection for no extra charge, which is available at checkout. This will give you insulated film to help control the temperature to ensure that the heat is kept under control throughout the journey.

We highly recommend Hot Weather Protection for our friends in the northern states and from mid-Spring through to mid-Autumn for the southern states.  The extra cover is fully optional; however Patons takes no responsibility and offers no refund for any heat related stress to the product upon arrival if heat protection is not taken.

Refund Policy
At Patons we are proud of our high quality products. We will provide a refund or replace your order if your existing order has been:

  • damaged in transit
  • you received the incorrect product as stated on the order

It’s important to note that Patons will not provide a refund or replacement in the event that your chocolates are melted or have “bloomed” if you have not taken out the Hot Weather Protection option.

Who do I contact with any problems?
We are always welcoming feedback and will do our best to assist you. If you have any concerns about our products please contact us on the below details:

Patons Macadamia Pty Ltd
17 Rushdale Street,
Knoxfield VIC 3180
(03) 9730 5900